1. How do I make a purchase?
2. Do I need to set up an account to place an order?
You can shop at Fiona without creating an account. However, register with us and you'll be able to enjoy the following benefits
Track your orders and review past purchases. Save your address and payment details so you can shop even quicker next time. Manage your email preferences and edit important information.
3. How do I create an account at FIONA?
Creating an account at FIONA is very simple. Simply click the sign up button and fill in a small form with all your particulars. Please note that fields accompanied with an asterisk (*) are mandatory to fill out. Once you have created an account, you can simply log on to the site & ‘sign in’.
4. How do I edit my details once I have made my account?
You can edit the details you have provided to us while making the account by clicking on the ‘My Account’ tab. You can change your billing and shipping address, phone number and other important information on the site in a similar way.
5. Is my personal information kept private?
6. I've forgotten my password. What should I do?
To reset your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
7. Why did the product in my shopping bag disappear?
8. Can I change or cancel my order once it has been placed?
9. How can I track my order?
Shipping & Returns:
1. How do I return or exchange an item?
2. Which countries does FIONA ship to?
3. How long does delivery take and how much will it cost?
4. Do you offer same day delivery?
Currently we do not offer same-day delivery.
5. Is my package insured and do I need to sign for my order?
6. Does FIONA ship to multiple addresses?
1. What payment methods does Fiona accept and is it safe?
Currently, the following payment methods are accepted: Cash on Delivery This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.